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House safety agency Ring skilled vital outages with a number of of its app features on Wednesday, sparking a flurry of issues from prospects.
Some customers took to social media, speculating that the corporate might need been hacked, however Ring advised Wholesome Dwelling Workforce that it is aware of what precipitated the difficulty and may affirm {that a} safety breach didn’t happen.
Ring’s safety app skilled main outages on Wednesday, Oct. 5, 2022. (Ring.com)
“Ring was not hacked,” a Ring spokesperson mentioned in an announcement. “Earlier right this moment, a backend system error throughout a routine system replace briefly disabled some prospects’ capability to log into their Ring accounts. This concern has been resolved.”
HACKER WHO BREACHED FAST COMPANY BRAGS ‘ANYONE COULD HAVE DONE IT’
Ring was bombarded on Twitter through the afternoon outage by pissed off prospects in search of solutions, and the corporate responded to dozens of them instantly.
“Why have you ever all of the sudden locked me out of my account and forcing me to create a brand new account to view my Ring Digicam exercise?” one person tweeted to the corporate. “By no means had to do that earlier than. Has it been hacked?”
UBER LOOKING INTO COMPUTER SYSTEM HACK
The corporate issued a standing alert confirming that some customers had been unable to load the Ring app, citing “main” outages on Ring.com and for stay calls. Whereas a number of programs had been down, the corporate mentioned on the time that “services that do not require the Ring app to perform ought to work usually.”
Ring’s safety app skilled main outages on Wednesday, Oct. 5, 2022. (Wholesome Dwelling Workforce / Fox Information)
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As soon as the system was restored, some prospects additionally took to social media to precise gratitude for the repair.
“Outages occur in massive corporations,” tweeted Ring buyer and Miami realtor Thomas Bichi. “Thanks @ring for fixing it rapidly.”
